We recommend that all goods are checked and inform us within 24 hours of delivery to ensure that we have adequate time to replace anything that is not satisfactory or incorrect. It is important to notify us within 24 hours as we always get extra insurance when delivering bathtubs so in that case if there is any damage in transit we will be in a position to discuss that with our delivery insurance provider. In case we don’t hear from you within 24 hours of receiving the item, we will assume that you have received the item in perfect condition and you are happy with it. Please do inform us in writing with photographs in case the product is faulty which is very unlikely to replace it with the new product at contact@coppersmithcreations.co.uk. You have 30 days to inspect the goods for any faults or damage for returns and refunds from the day of the delivery.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@coppersmithcreations.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@coppersmithcreations.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will not be responsible for any change/ damage in coating/ playing of the bath/ sink if it’s not reported to us when you receive the bath as this can be affected by how to use or clean the product and can be damaged if not used properly or stored properly.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Delivery Charges

All prices on our website are exclusive of delivery charges, unless otherwise stated, and will be added to the price of the products at our checkout.
Sometimes we offer free delivery to U.K. excluding the highlands and more remote areas. Delivery to UK mainland addresses is calculated based on the postcode, weight and type of item being shipped. Once you have selected the required items into your basket you can obtain an accurate quote by entering your address in the shopping cart calculator.
Delivery is available to all UK mainland addresses. Customers living in the remote areas should expect their delivery time to be extended by 3- 4 days.
Delivery to Northern Ireland, Scottish Islands, Isle of Man, Isle of Silly, Jersey, Guernsey and BFPO addresses may be possible but will incur additional delivery charges but these are either displayed in the quote or will be notified to you in an email and product will be delivered only after receiving confirmation email from you. If your postcode, area or country is not listed or not able to be quoted then please write to us at contact@coppersmithcreations.co.uk for advice and shipping prices. If we are unable to deliver the goods due to the unavailability of the delivery service in your area we will contact you via email or phone to discuss further options or if additional delivery charges to our standard rates are required we will inform you via email or phone to discuss further options.

Delivery Schedule

We will try our best to dispatch and deliver your product as early as possible but Delivery times for some products can vary.. We will contact you regarding your delivery to confirm a date. It can take from 5 days to 4 weeks to deliver your product. In no circumstances shall we be liable for any delay in delivery or loss arising from it, however caused. Time shall not be of the essence of the contract.
Goods can only be delivered to the customer’s delivery address (they cannot be left with a neighbor or anywhere other than the delivery address given at the time of purchase) and must be checked and signed for. The Carrier may also ask to see identification before leaving the goods, (to protect us from any type Credit Card fraud).
Standard Pallet Delivery for bathtubs/bigger items is a road side one man service, and assistance may be required from the customer. When goods are offered for delivery by us, our obligation is limited to delivery as near to the site as safe hard road and vehicle size permits within the law. You are responsible for providing, free of charge, the labor required to unload and stack your goods. we advise you to arrange 2 able men for bathtubs and other heavy products. Our delivery drivers and any other accompanying person(if any) are not authorized to enter your premises. We strongly recommend you do not book any installers until the goods have been received by you. We will not be liable for costs you incur due to non-delivery/ late delivery of goods or your engagement of fitters and traders.
Note: – If you fail to accept delivery of goods on the date of delivery or fail to give us sufficient / specific delivery instructions for any reason for the date agreed for delivery, then we reserve the right to charge you delivery charges paid by us to our delivery company even if we have offered you free delivery.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return
The customer will pay the charges in case of a return where the product is not faulty and not incorrect including any return collection charges+ delivery charges even if the product is offered with free delivery (Please look at our delivery charges) or you can arrange a return by your chosen courier with appropriate insurance at your cost and the delivery charges will be deducted from your refund.
The product should be returned with original invoice.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@coppersmithcreations.com.